Refund Policy

HARRY & CHARLOTTE — RETURNS & CANCELLATION POLICY

Please note that we do not offer free returns. The cost of returning an item is the responsibility of the customer.

1. Your Right to Cancel (14 Days)

As a consumer, you have the legal right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

To exercise this right, simply notify us with a clear statement of your decision to cancel the contract by emailing support@harry-charlotte.com.

Conditions

• The item must be returned in an appropriate condition and must not have been used beyond what is necessary to inspect its nature, characteristics, and functionality.

• The direct cost of returning the item is the responsibility of the customer.

• We may withhold your refund until we have received the returned goods or until you provide valid proof that the goods have been returned, whichever comes first.

• If the product has been used excessively, damaged, handled beyond what is necessary, or returned without its original accessories, labels, documentation, or packaging, we may deduct an amount reflecting the loss in value from your refund.

Effects of Cancellation

If you cancel your order within the legal cancellation period, we will refund all payments received from you, including the original standard delivery costs (up to the cost of the least expensive standard delivery method we offer).

If you selected a delivery method that is more expensive than our standard option, we are not required to refund the additional delivery costs.

Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or receive valid proof that they have been returned, whichever occurs first. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed. No additional fees will be charged for the refund.

2. Extended Returns Policy (Up to 30 Days)

In addition to your statutory 14-day cancellation right, we offer an extended 30-day returns policy as a goodwill gesture, provided the following conditions are met:

• The order must include all original parts, components, and packaging.

• The product must be returned in the same condition in which it was received.

• Only normal inspection of the product is permitted; damage caused by misuse or careless handling is not accepted.

• Products where hygiene is important must be clean before being returned.

• Any defective or damaged items must be reported immediately after delivery.

The customer is responsible for the return shipping costs.

Returns are inspected within 7 working days after arrival. We reserve the right to refuse returned items where there is reasonable evidence that they have been used, damaged, or mishandled.

3. Exceptions to the Right to Cancel

The right to cancel does not apply where excluded by law, including but not limited to:

• Goods made to the customer's specifications or clearly personalised.

• Perishable goods or items liable to deteriorate rapidly.

• Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

• Goods that become inseparably mixed with other items after delivery.

• Sealed audio recordings, video recordings, software, or digital products that have been unsealed.

• Digital content supplied without a physical medium where performance has begun with the customer's prior express consent and acknowledgement of the loss of the cancellation right.

• Services that have been fully performed with the customer's prior express consent and acknowledgement that the right to cancel would be lost once the service had been completed.

• Any other exceptions provided by applicable law.

4. How to Start a Return

Please email support@harry-charlotte.com with the following information:

• Order number

• Customer's full name

• Customer's address

• Reason for the return request

• Photos of the product if it is damaged or defective

Once we receive your request, we will provide you with the correct return address.

Important: Never send your return to the sender's address shown on the parcel. Some of our products are shipped from international fulfilment centres (including warehouses in Asia). The correct return address will only be provided by our customer support team once your return request has been approved.

To help us process your return more quickly, please send us confirmation once the return has been dispatched.

5. Orders Already in Transit

Our ordering system is fully automated and begins processing orders immediately after they are placed. For this reason, we cannot cancel or stop an order once it is being prepared or has been dispatched.

If your order has already been shipped, cancellation is no longer possible until you have received it. Once delivered, you may return it in accordance with this Returns Policy.

This does not affect your statutory 14-day cancellation right, which always begins on the day you receive your order.